Frequently Asked Questions

Everything you need to know about your Dolcie London experience.

How long does shipping take?

Standard UK delivery typically takes 3-5 business days, while international shipping can take 7-14 business days depending on your location.

What is your return policy?

We offer a 30-day return policy on all unused items in their original packaging. Please contact our support team to initiate a return or exchange.

Which payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.

Can I track my order?

Yes, once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your delivery status.

Do you ship internationally?

Yes, Dolcie London ships to over 50 countries worldwide. Please note that international orders may be subject to local customs duties and taxes.

How can I contact customer support?

Our dedicated support team is available via email at [email protected] or through our live chat feature from Monday to Friday, 9am - 5pm GMT.